General sales conditions
1. General
1.1. The conditions stated below apply to all our offers and every sale or delivery of goods or services by the company Tinex & Bell d.o.o.
1.2. The buyer's conditions or any conditions differing from these general terms and conditions of sale shall apply only if they have been confirmed in writing by Tinex & Bell d.o.o.
1.3. Verbal agreements shall be valid only if confirmed in writing by Tinex & Bell d.o.o. Confirmations sent by fax or e-mail shall also be considered written confirmation.
1.4. A confirmed agreement deviating an individual item from a provision of the general terms and conditions of sale of Tinex & Bell d.o.o. shall not affect the validity of the remaining items or provisions of these terms.
1.5. The buyer or customer accepts and acknowledges the general terms and conditions of sale of Tinex & Bell d.o.o. upon placing the order and, at the latest, upon receipt of the goods.
2. Offers, Orders
2.1. Our offers are non-binding. The buyer’s order becomes binding for us upon our written confirmation.
2.2. The issuance of a pro forma invoice shall be deemed as confirmation of the order. In this case, our obligations commence on the date the amount stated in the pro forma invoice is paid.
2.3. Although we strive to provide accurate photographs of the products for sale, all photographs should be considered symbolic. Photographs do not guarantee the properties or characteristics of the product. Sketches, technical drawings, and other attachments or documents enclosed with the offer are binding for us only if explicitly specified in the order. These attachments or documents are intended solely for the buyer’s personal use and may not be reproduced or made available to third parties without our written permission.
2.4. In the event of cancellation of the order by the buyer, the buyer shall reimburse Tinex d.o.o. for all costs of goods and labor incurred in connection with the order up to the date of cancellation.
2.5. The minimum value of goods ordered per order or the minimum value of an individual shipment shall be EUR 5.00.
2.6. In the case of a call-off order placed by the buyer, the buyer shall call off the goods within the period specified in the order. Otherwise, Tinex d.o.o. may, at its own discretion, determine the delivery deadline or even withdraw from the obligation to deliver the remaining goods. The payment term shall commence on the date of dispatch of the goods.
3. Limitation of Liability
3.1. Tinex & Bell d.o.o. does its utmost to ensure that the information published on its website is up-to-date and accurate; however, product features, delivery times or prices may change so quickly that Tinex & Bell d.o.o. is unable to correct the information published in the online store in time. In such cases we will inform the buyer of the changes and allow them to modify or withdraw from the order.
4. Delivery Time
4.1. The delivery period begins after any ambiguities concerning the order have been clarified, i.e. upon confirmation of the order by Tinex & Bell d.o.o.
4.2. The delivery time or date of delivery is deemed to be the day on which the goods are dispatched from our warehouse or the day on which the buyer is informed that the goods are ready for collection.
4.3. We reserve the right to make partial deliveries.
4.4. The confirmed delivery period may be extended in the event of subsequent changes to the buyer's order (quantity, technical specification of the goods, etc.) and in cases over which Tinex & Bell d.o.o. has no influence, i.e. in cases of force majeure. Force majeure includes an extension of delivery times due to major machine breakdowns at our supplier's factory or at Tinex & Bell d.o.o., strikes, natural and other disasters, a state of war and similar events. Force majeure also includes a significant extension of our suppliers' delivery times due to extended delivery times of their sub-suppliers. The extension of the delivery period in such cases shall equal the duration of the force majeure event and the time needed to restart production at our supplier.
4.5. In the event of a delay of the delivery period, the buyer may set a new reasonable delivery period within which Tinex & Bell d.o.o. must deliver the goods; otherwise the buyer may withdraw from the order without obligation.
4.6. If the buyer suffers damage caused by a delivery delay due to the fault of Tinex & Bell d.o.o., the buyer is entitled to compensation for the delay. Compensation may amount to a maximum of 0.5% of the value of the delivery for each week of delay or a maximum of 5% of the total value of the partial delivery of goods which the buyer, due to the delay, was unable to use in a timely and appropriate manner pursuant to the order; in such case the buyer may withdraw from the order without obligation.
5. Dispatch of Goods and Transfer of Risk
5.1. The provisions of the International Chamber of Commerce in Paris, namely the provisions of INCOTERMS 2000, apply to the interpretation of the delivery term or dispatch of goods.
5.2. The place of handover or dispatch for the delivery of goods is dispatch at the registered office of Tinex & Bell d.o.o. in Šenčur.
5.3. The risk of loss or damage to the goods passes to the buyer upon the handover of the goods to the carrier, forwarder or customer personally.
5.4. Goods prepared for personal collection must be collected by the customer within 5 working days. Otherwise we may, at the customer's expense and risk, ship or store them. Five working days after storage, the risk of loss or damage to the goods passes to the customer.
5.5. Any technical acceptance of the goods, i.e. the procedure, place and time of technical acceptance, must be agreed before the expiry of the delivery period. The costs of technical acceptance shall be borne by the buyer. If the buyer fails to carry out the technical acceptance as agreed, we may ship or store the goods at the buyer's expense and risk.
6. Payment Term
6.1. The payment term is the final deadline, i.e. the day by which the entire invoice amount must be transferred to the bank account of Tinex & Bell d.o.o.
6.2. Unless otherwise agreed and confirmed in writing by Tinex & Bell d.o.o., the payment term is 15 days from the invoice date. For each day of payment before the due date we may grant a cash discount of 0.066%.
6.3. In the event of late payment, we charge statutory default interest.
6.4. In the event of a complaint by the buyer regarding the quantity or quality of the goods, the payment term is not automatically extended. The payment term is extended only after the complaint has been recognised by Tinex & Bell d.o.o.
6.5. We reserve the right to change the payment term for currently ordered goods or even to withdraw from the order if the buyer significantly violates or delays payment within the payment term.
6.6. The buyer is not entitled to withhold payments or to set off counterclaims unless such claims have been recognised by us or have been legally established.
6.7. If the buyer is in arrears with payment, if a substantial decline in their ability to pay and poor financial situation become known, or if they cannot provide sufficient security or guarantee for payment of claims, all existing claims shall become immediately due and payable. In such case we are entitled to the return of goods which have not been paid for by the buyer. The buyer is not entitled to possession of the goods and Tinex d.o.o. will collect them from such customer.
6.8. The costs of collection of payment or costs of any enforcement shall be borne by the customer.
7. Retention of Title
7.1. We retain the title to the delivered goods until full settlement or fulfilment of the buyer's obligations in connection with the delivered goods, including payment of any costs of reminders and default interest.
7.2. If the buyer resells the goods to their customer before the expiry of the payment term, they must – in the event of non-compliance with the payment term and upon our request – assign these claims to Tinex & Bell d.o.o. up to the amount of the sale price of our goods.
7.3. The buyer of the goods is obliged to inform their customer of our retention of title clause.
7.4. The buyer is obliged to cooperate in all measures for the protection of our property or title to our goods until all their obligations have been fulfilled.
8. Conclusion of Distance Contracts
8.1. Distance contracts are concluded in writing or verbally between the provider and the buyer by the issuance of an order confirmation via a means of distance communication that allows a contract to be concluded without the simultaneous physical presence of the contracting parties. E-mail or a telephone call shall also be deemed a means of distance communication. The sales contract between the provider and the buyer is therefore concluded at the moment the provider confirms the order in writing or verbally. From that moment all prices and other conditions are fixed and apply to both Tinex & Bell d.o.o. and the buyer.
8.2. Accepted orders are considered irrevocable. The buyer may cancel the order without additional obligations between the issuance of the order and the receipt of the electronic notification that the order is being processed. In cases of orders placed with personal collection at the registered office of Tinex & Bell d.o.o., the contract is deemed definitively concluded upon collection and payment of the ordered goods.
8.3. The provider issues an invoice to the buyer together with the goods.
9. Right of Withdrawal, Return of Products
9.1. In accordance with the Consumer Protection Act (ZVPot), a buyer – a natural person – has the right to return purchased goods without stating a reason. The buyer must notify us in writing of the intended return no later than 14 days from receipt of the goods, via the contact form or by e-mail to info@tinex-bell.si, and must return the goods within a further 14 days. Returning the received goods to the company within 14 days of receipt is considered notice of intended return.
9.2. The goods must be returned in appropriate packaging, with the original label, undamaged and in unchanged quantity, and the product must not show visible signs of use. Please also enclose the original invoice and details of your bank account to which you wish the purchase price to be refunded. The address for return of goods to the seller is Tinex & Bell d.o.o., Poslovna cona B 20, 4208 Šenčur. We recommend using a delivery service that allows tracking and preparing the goods properly for transport (you may use the original packaging or other appropriately safe packaging). Any return costs are borne by the buyer. We do not accept cash-on-delivery shipments.
9.3. In the event of withdrawal from the contract, Tinex & Bell d.o.o. shall immediately, and at the latest within 14 days of receipt of the notice of withdrawal, return all payments received. Tinex & Bell d.o.o. returns payments received to the buyer using the same means of payment used by the buyer, unless the buyer has expressly requested the use of another means of payment and provided this does not incur any costs for the buyer. We also allow exchange of a product from the existing product range of Tinex & Bell d.o.o. In the event of exchange, postage costs are borne by the buyer.
9.4. We allow companies, sole proprietors and other legal entities to return parcels of items within the scope of warranty conditions. The listed organisations are not entitled to withdraw from the contract within 14 days of receipt of the goods without stating a reason for their decision, as applies to consumers (natural persons).
9.5. You may initiate the return procedure by completing the form for withdrawal from the contract.
10. Non-collection of Products
10.1. The buyer is obliged to collect the ordered goods within the specified time from receipt of the notification of the completed order. If the buyer fails to collect the ordered goods sent with cash on delivery and the goods are returned to the company's address after the waiting period at the delivery service, this is NOT considered withdrawal from the contract, since the contract is still validly concluded and this represents a unilateral, unannounced withdrawal of the buyer from the contract. In the event of non-collection, the buyer is also responsible for payment of the costs of additional shipping/return of the goods to the company. In the event of non-collection, the case will be handled by our legal department, which will further regulate payment and any collection of costs incurred and any damages.
11. Warranty for the Quality of Deliveries and Delivered Goods
11.1. We assume warranty for the quality or faultlessness of the delivered goods in the sense of and in accordance with the catalogue data and prior written agreements.
11.2. The buyer may report or complain in writing about any quantity or quality deviation of the delivered goods no later than 8 days after receipt of the goods.
11.3. The buyer may report or complain in writing about hidden defects or hidden quality deviations immediately upon discovery, but at the latest 6 months from receipt of the goods.
11.4. In the event of prior technical acceptance of the goods (point 5.5.), the buyer is not entitled to a subsequent complaint regarding the goods, except in the case of a hidden defect.
11.5. At our request, the buyer must promptly return the goods subject to complaint or individual samples thereof to determine the validity of the complaint. Otherwise the buyer loses the right to complain.
11.6. If the buyer's complaint is recognised as justified, we undertake to remedy it within the shortest possible time, i.e. within the shortest reasonable period.
11.7. We do not accept any complaint arising from unprofessional use and unauthorised or unprofessional installation, from unauthorised and unprofessional interference with the product itself, from unprofessional start-up, or from unprofessional, inadequate or careless handling of the product.
12. Product Warranty
12.1. We assume such product warranties as we have received from our supplier.
12.2. We assume no product warranty in the cases described under point 11.7.
12.3. We assume product warranty only in the case of our installation of the product. In such case, and in the event the complaint is justified, we assume all costs related to the replacement of the product with a faultless one, including the costs of direct repair or dismantling and installation, insofar as these are in reasonable proportion to the value of the product subject to complaint. The customer must grant us a reasonable period to remedy such complaint.
12.4. In no case does Tinex & Bell d.o.o. assume any warranty claim or any liability for compensation for any damages from loss of income caused by interruption or stoppage of production.
12.5. All warranty claims must be in writing with clearly stated information on the type of defect, the time of its occurrence and information necessary for identification of the product. The accuracy of the stated information and the circumstances of the defect may be verified by our expert at the place of the defect.
13. Liability for Damages
13.1. Unless otherwise stated in the general terms and conditions of sale of Tinex & Bell d.o.o., and where we are liable for damages, we guarantee compensation in the event of a proven breach of contract or a proven breach of other written agreements, and only in the case of damage within the product's warranty period and on the basis and within the scope of the mandatory product warranty.
13.2. In the event of a proven breach of essential provisions of the contract or other written agreements, liability for damages is limited to the typical damages recognised in legal practice, provided it is not caused by negligence or intent.
13.3. For goods, our liability is limited to the assignment of claims we have against the supplier of the goods, unless the Product Liability Act provides for further liability from the standpoint of manufacturer's responsibility.
13.4. The burden of proving liability for damages and entitlement to compensation lies with the buyer.
14. Copyright
14.1. The website as such and all published content are the property of Tinex & Bell d.o.o. Copyrighted works include in particular all parts of the program code, all program architecture and engineering, graphic elements, images, audio and visual material, and other copyrighted elements which, by their nature, do not need to be marked with copyright notices. The structure as well as individual conceptual solutions are also protected. Any copying, quoting, downloading, imitation and distribution for commercial purposes without the knowledge of Tinex d.o.o. is prohibited. Content published on the website is the property of Tinex & Bell d.o.o. and may be used for non-commercial purposes, in which case all stated copyright notices must be preserved.
14.2. Sometimes we cannot guarantee complete accuracy and reliability of all published information. We will take all warnings seriously and immediately correct the published information. We assume no responsibility for any consequences resulting from the use of information published on this website or from a temporary malfunction of the website. We reserve the right to daily change content, errors in prices and in the written text.
15. Dispute Resolution
15.1. These General Terms and Conditions and any disputes between Tinex & Bell d.o.o. and the buyer shall be governed by and interpreted in accordance with Slovenian substantive and procedural law, excluding the rules of private international law that would refer to the application of any other law.
15.2. Any disputes shall be decided by the court with subject-matter jurisdiction in Kranj.
15.3. In accordance with statutory regulations, the online store www.tinex-bell.si, owned by Tinex & Bell d.o.o., does not recognise any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer may initiate pursuant to the Out-of-Court Resolution of Consumer Disputes Act.
15.4. Tinex & Bell d.o.o., which as a provider of goods and services operates an online store in the territory of the Republic of Slovenia, in accordance with the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, and the amendment of Regulation (EC) No 2016/2004 and Directive 2009/22/EC, publishes the electronic link to the platform for online resolution of consumer disputes (ODR), which is available to consumers here.
16. Amendments to the General Terms and Conditions
16.1. Tinex & Bell d.o.o. reserves the right, in the event of amendments to regulations governing the operation of online stores, data protection and other areas related to the operation of the Tinex & Bell d.o.o. online store, and in the event of changes to its own business policy, to amend and/or supplement these General Terms and Conditions, and shall each time notify users in an appropriate manner, in particular via the website www.tinex-bell.si.
16.2. Any amendments and/or supplements to the General Terms and Conditions shall enter into force and be applied upon the expiry of an eight-day period from the publication of the amendments and/or supplements. If an amendment and/or supplement of the General Terms and Conditions is necessary to comply with regulations, such amendments and/or supplements may exceptionally enter into force and apply within a shorter period.
Šenčur, 26 September 2025
